Frequently Asked Questions

How do I choose my size?
Check our Size Chart before ordering. If you are between two sizes, we recommend choosing the larger one.

How long does delivery take?
Orders are processed within 1 to 3 business days. Delivery times depend on your country and the option you choose at checkout. The estimate is shown before you pay.

How do I track my order?
We email you a tracking number after dispatch. You can also follow your order on our Track Your Order page.

What is your return policy?
You can return unused items in their original condition within 30 days of delivery. See our Refund Policy for the full steps.

How do I start a return?
Email support@vantasteps.com with your order number and the items you want to return. We reply within 1 business day with instructions.

Who pays for return shipping?
You pay the return shipping, unless the item is faulty or we sent the wrong one. In that case, we cover it.

Can I change or cancel my order?
Contact us as soon as possible at support@vantasteps.com. We can only change or cancel an order before it is dispatched.

Will I pay customs or import duties?
Orders to some countries may be subject to import taxes or duties set by the destination country. These are not included in our prices and are the customer's responsibility.

Which payment methods do you accept?
We accept the payment methods shown at checkout. All payments go through a secure, encrypted checkout.

How can I contact you?
Email support@vantasteps.com, Monday to Friday, 09:00 to 17:00 (GMT). We reply within 1 business day.